During your visit to our Site, we may collect, store, or accumulate certain non-personally identifiable information concerning your use of this website, such as information about which of our website’s pages you have visited. This data may be analyzed for trends and statistics and allows us to improve our services to you.
Personally Identifiable Information
During your visit, we may collect data that you provide to us voluntarily such as your name, address, e-mail address, telephone number, credit card and other personal information. We DO NOT sell, share, or otherwise distribute your personally identifiable information to third parties except as provided herein. The contact information we collect may be used for internal business purposes, such as order placement, marketing plans, and to provide you with information we believe may be of interest to you. We may disclose any information, including personally identifiable information, we deem necessary to comply with any applicable law, regulation, legal process or governmental request.
If you are under thirteen years of age, you may browse our Site. However, you may not provide personal information to us. This Site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the Site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records.
Changes to Your Information
You may choose whether or not you would like to receive Email from us. You may change your preferences with respect to Email at any time clicking the "unsubscribe" link at the bottom of each Email you receive from us, or contact us.
Any third-party websites linked to or from this website may have different privacy policies and practices. You should review the privacy policies on these other websites in order to determine how each website may use any personal information you provide.
We use industry-standard encryption techniques when transferring and receiving consumer data exchanged with our website. We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we may have collected from you at our site. While Andalou Naturals makes every effort to ensure the integrity and security of our network and systems, we cannot guarantee that these security measures will prevent third-parties from illegally obtaining this information. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Changes to Policy
Questions or Comments
We have taken great measures to ensure that your visit to our site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us.
All information and content available on the Site and its look and feel, including but not limited to trademarks, service marks, design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Site is Copyright (c) 2011 Andalou Naturals, Inc., ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of Andalou and protected by U.S. and international copyright laws. All software used on the Site is the property of Andalou or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with Andalou, using the Interactive Services or using the Site as a shopping resource. Any other use of materials on the Site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Andalou is strictly prohibited.
Andalou.com, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Andalou, and may not be used in connection with any product or service that is not offered by Andalou in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Andalou.
The products displayed on the Site can be ordered and delivered only within the U.S. and Canada. Andalou products displayed on the Site may be available in select retail stores in the U.S. and certain foreign markets. All prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the U.S. If any minor uses any goods or product from Andalou it should be only after permission from the legal or parental guardian. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Andalou.
All material and information presented by Andalou is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Site is not meant to serve as a substitute for professional medical advice: these Site are solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Andalou does not give or intend to give any answers to medical related questions and these Site do not replace any medical professional or medical resource. Andalou does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Site. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
Accuracy of Information
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free. While Andalou has tried to accurately display the color of our products and packaging, the actual colors you see will depend on your monitor and may not be accurate.
Responsibility for (Your) Content
You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Site, through our Interactive Services or otherwise, including the submission of product ratings and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, ratings, forum postings, comments, questions, answers or other materials (collectively, "Content"). We will not accept Content from you unless you are a registered user of the Site.
(Your) Use of Content on the Site and Limitation of Liability
Andalou provides the Site and the Interactive Services and all other applications and services on the Site as a forum only. Andalou is not liable for any statements, representations, or Content provided by its users in any public forum on the Site or any Third Party Site, including without limitation through the Interactive Services. Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via or on the Site or any Third Party Site, including through the Interactive Services, is not controlled by Andalou. Andalou cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Interactive Services, you may be exposed to Content that may be offensive, indecent or objectionable and Andalou shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. Under no circumstances will Andalou be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Site or through the Interactive Services.
You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site, including by using any device, software or routine to bypass robot exclusion headers. Andalou reserves all rights not expressly granted in and to the Content. When using the Interactive Services, you may not disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges.
(Your) Content Submissions
By submitting Content to Andalou, you represent and warrant that:
" you understand you are participating in a public forum and that your Content will be available to all other users of the Site, the Interactive Services and potentially Third Party Sites;
" all "moral rights" that you may have in such Content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto;
" all Content that you post is accurate;
You also represent and warrant that any Content you submit:
" is not false, inaccurate or misleading;
" does not harm minors;
" does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;
" does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
" does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
" is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, libelous, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortuous, threatening or harassing to any individual, partnership or corporation;
" is not submitted for compensation or other consideration from any third party; " does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
" is not unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; and
" does not contain any computer viruses, worms or other potentially damaging computer programs or files.
Andalou does not endorse any Content or any opinion, recommendation or advice expressed therein, and Andalou disclaims all liability with respect to the Content.
If your Content includes ideas, suggestions, documents or proposals to Andalou through the Interactive Services, (a) such Content is not confidential or proprietary and Andalou has no obligation of confidentiality, express or implied, with respect thereto; (b) Andalou may have something similar to that Content already under consideration or development; and (c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from Andalou under any circumstances unless you are otherwise notified by Andalou in writing.
Guidelines for Interactive Services
We want to know what you think of the products you've tried, bought, know, and love, and we encourage you to use our Interactive Services. When writing a review for Andalou, posing a question, or participating on a live chat, please consider the following guidelines:
" Focus on the product and your individual experience using it;
" Provide details about why you like or dislike a product; and
You may not use our Interactive Services to impersonate any person or entity, including, without limitation, any Andalou employee or representative, or to falsely state or otherwise misrepresent your affiliation with a person or entity. You may not use the Interactive Services to collect or store personal data about other users.
Third Party Content and Third Party Sites
Andalou may provide content of third parties ("Third Party Content") or links to Third Party Sites as a service to those interested in this information. Andalou does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Andalou and such third party. Andalou does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. Andalou is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content, including comments from third party users submitted to Andalou through the Interactive Services, do not necessarily reflect the views of Andalou.
If you access the Site via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply.
Modification of Content
Reservation of Rights
Andalou IS PROVIDING THE SITE, THEIR CONTENTS AND THE INTERACTIVE SERVICES ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE SITE OR INTERACTIVE SERVICES, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE SITE OR AS PART OF THE INTERACTIVE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, Andalou DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Andalou DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITE OR THE INTERACTIVE SERVICES IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Andalou WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE OR THE INTERACTIVE SERVICES. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
7250 Redwood Blvd, Suite 208
Novato, CA 94945 U.S.A.
Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Support department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
Andalou Naturals empowers employees to set their sights high, and to blaze their own trails. This is a place where your future success and professional growth are truly a result of your best efforts and achievements.
Our team is a group of motivated individuals, who represent the best of hard work, loyalty and a competitive spirit. We love what we do, and our commitment to excellence is reflected in the integrity of our company, our brand, and the determined pledge to exceed our customer's expectations.
If you provide personal information, such as a resume, to us with respect to employment opportunities with the Andalou Corporation we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us. We will retain your recruiting information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information. Andalou is an Equal Employment Opportunity employer. We affirm the right of every person to participate in all aspects of employment without regard to race, color, religion, national origin, age, disability, creed, gender, marital status, sexual orientation, or status with regard to public assistance, or other protected classifications.
Supply Chains Act
California Transparency in Supply Chains Act 0f 2010
Andalou Naturals is committed to a work environment that is free from human trafficking, forced labor and unlawful child labor (“human trafficking and slavery”). We strongly believe that we are responsible for promoting ethical and lawful employment practices. These practices are also required to be followed by our suppliers, subcontractors or business partners (collectively referred to as “Suppliers”) worldwide. This policy also complies with the California Transparency in Supply Chains Act.
Although, Andalou Naturals is exempt* from California Transparency in Supply Chains Act of 2010, we intend to adhere to the Act, and have petitioned our supply partners to do the same, with the agreement that every effort, large or small, to eradicate human trafficking and slavery is an important moral obligation.
*The requirement that company tax receipts exceed $100,000,000 is intended to serve as a “small business exemption” for those companies that lack the ability to exert substantial economic influence on their suppliers.
Our Policy and Supplier Agreement are available upon request.