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Free U.S. Shipping Over $50
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Order FAQ

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Frequently Asked Questions

How much is shipping?

At this time, we offer U.S. ground shipping only (UPS & USPS). Our Ground shipping is a flat rate fee of $9. We offer Free Shipping on orders totaling $50 or more after any discount has been applied.


 

What happens if I entered the wrong delivery information?

Unfortunately, we're not able to change any order information once your order has been submitted. Please ensure the correct shipping information is entered during checkout. If you're in an office building, please add your company name to avoid your package being sent back to us.

You'll receive tracking information once your order is dispatched from our warehouse.

If you discover an error immediately after placing your order, please reach out to us via the contact form and we'll do our best to help correct the error.

How can I get free shipping?

We offer free shipping for all orders that meet or exceed $50 USD before any applicable taxes and after any promotions or discounts have been applied. Free shipping offer valid only on andalou.com orders using standard ground shipping and U.S. billing and shipping addresses. Free shipping based on $50 USD order being sent to a single shipping address.

May not be applied to past purchases and cannot be redeemed for cash. For all orders that do not qualify for free shipping, the shipping cost, method (UPS Ground or USPS) and transit times will be determined at checkout. Terms of offer are subject to change without notice.

Do you ship internationally?

Currently, Andalou.com offers shipping within the United States only. We hope to expand international shipping options in the future.

For customers in Australia and New Zealand, please visit Andalou.com.au.

How long will it take for my order to arrive?

We use Ground UPS & USPS, so timing will mostly depend on destination address. Please see our SHIPPING & RETURNS page for more information.

Kindly note, orders are processed at our warehouse Monday-Friday (excluding holidays) up to 7 business days from when the order was placed. Please take this into consideration when placing time sensitive orders.

Delivery time-frames can be delayed for weekend orders, peak sale times, and public holiday periods due to overwhelming demand. Please expect delays on estimated delivery times and customer service response from delivery providers.


How can I get a free sample?

All Andalou.com orders are eligible for one free sample (sample must be selected at checkout). We cannot send a free sample separately from orders.

What happens if my package goes missing?

If your package has been stuck in transit for longer than expected, please contact us so we can try to assist with locating the package.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. Having this package resent to the correct address will incur additional shipping fees.

What if you are unable to send an item I have ordered?

In the rare instance that we're unable to supply an item on your order, rather than delay everything we'll send all other items and provide a refund for the value of the out of stock item. You'll be notified of this via email and we'll let you know the date that the item will be back in stock.


What is Andalou's return policy?

Please refer to our Returns and Shipping page for our return policy.

How do I know if my order has been successful?

You should receive an order confirmation email once you have placed and paid for your order. If you don't see the email, please check your SPAM or junk folder.


Can I use multiple promotions or discounts on my order?

You can use only one promotion, discount code, or Loyalty Reward per order.

I have been sent an incorrect item/there is something missing?

If there is an issue with your order (incomplete or incorrect), please email the following information to info@andalou.com as soon as possible and we'll guide you through the replacement process.

  • Your order number
  • The item you ordered
  • The incorrect item you received

Can I cancel my order?

We are unable to allow for cancellations once your order is placed. Once you receive your order, you can return it for a refund on the items purchased within 30 days from purchase date. Items must be returned in the same condition received and in the original packaging. Please retain your receipt.  Please contact us at usa@andalou.com for details.