Shipping & Returns

We make every effort to ensure that your purchase arrives in perfect condition. Should you experience a problem with your order, please contact us at usa@andalou.com and we will do our best to resolve any issue.

Shipping

We offer shipping of online purchases to U.S. only at this time. At this time we do not ship outside the United States due to additional taxes and fees imposed by customs. There are several online retailer partners who ship internationally with very reasonable rates.

Free Shipping Option: Orders that are $60+ automatically qualify for free shipping** and will ship via either USPS or UPS, depending on parcel weight. Allow 3 – 10 business days depending on delivery location for our Free Shipping Option to arrive.

**Please note, free shipping applies to orders that total $60 at checkout (after promotions and discounts are applied).

USPS & UPS: We offer Ground Shipping (4-8 business days depending on location).

*Orders are processed Monday-Friday (excluding holidays) up to 7 business days.

Returns We want you to be completely satisfied with your Andalou.com order. If you are unhappy with your order for any reason, please contact us at usa@andalou.com within 30 days from your purchase date. 

Only purchases from Andalou.com may be accepted. If you purchased from a retailer, please refer to the retailer’s return policy. 

Andalou Naturals monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances.