Terms of service

Terms and Conditions: Issued by BWX Brands USA, Inc. (Andalou Naturals).

This Terms and Conditions document governs the use of Andalou's (BWX Brands USA, Inc.) Online Service (the Service) including shopping and participation in promotions run by Andalou. You can access the Terms and Conditions at any time from the bottom of any page of the site.

Please read our terms and conditions carefully, as making a purchase or becoming a member signifies acceptance of these terms.

Products displayed on the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility or alternatively via PayPal. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.

For your own security and peace of mind, we cannot take orders via phone.

If you click on links and banners on andalou.com that take you to third-party websites, you will be subject to their privacy policies. Andalou cannot be held responsible for the actions of any third-party websites.

Andalou does not hold on to cardholder information. For full information on our privacy and security measures, please review our Privacy Policy.

In order to complete a purchase you will be asked to register as a member of andalou.com or checkout as a guest. By registering as a member you will be able to purchase Andalou products without re-entering your personal details.

By submitting an order, you agree to be bound by these terms and conditions.

Order quantities are restricted to 10 units per transaction. Also, please note that consecutive orders of multiple units each are prohibited to prevent circumvention of this limit. Additionally, we reserve the right to cancel orders at our discretion. Please be aware that wholesale orders made through our website will not be permitted.

All promotions, sales and codes will finish on the specified date according to PST.

Shipping and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

Changes to orders cannot be made once an order has been placed. Please check your order, shipping address etc. very carefully.

Free shipping is eligible for all orders that meet or exceed $50 USD before any applicable taxes and after any promotions or discounts have been applied. Free shipping offer valid only on (brand.com) orders using standard ground shipping and U.S. billing and shipping addresses. Free shipping based on $50 USD order being sent to a single shipping address. May not be applied to past purchases and cannot be redeemed for cash. For all orders that do not qualify for free shipping, the shipping cost, method (UPS Ground or USPS) and transit times will be determined at checkout. Terms of offer are subject to change without notice.

Order must be paid for in full prior to delivery.

Orders can only be placed with andalou.com by persons with capacity to contract who are over the age of 18.

 GIFT CARDS

The following terms and conditions (the "Terms") apply to the purchase and use of Andalou Naturals Gift Cards and eGift Cards (collectively, "Gift Cards"). Your purchase and use of the Gift Cards constitutes your agreement to follow and be bound by these Terms. Gift Cards denominated in U.S. dollars are issued by BWX Brands USA, Inc. ("U.S. Gift Cards").

Redemption & Use

U.S. Gift Cards are redeemable online at Andalou.com. Gift Cards may not be returned or applied as payment on any account. Gift Cards may not be redeemed for cash except as required by law.

Expiration & Fees

Gift Cards do not expire, and there are no fees associated with them.

Lost, Damaged or Stolen Cards & Fraud

If lost, stolen or damaged, Gift Cards may be replaced for the remaining value if you provide satisfactory proof of purchase. Andalou Naturals will not be responsible if your Gift Card is used without your permission. If we learn our customers were negatively impacted by an issue with our Gift Card systems, we’ll work quickly to take care of them. Title to and risk of loss for Gift Cards pass to the purchaser upon sale. Please treat your Gift Card like cash and safeguard it accordingly. Andalou Naturals and its affiliates reserve the right to refuse to accept Gift Cards that Andalou Naturals suspects or believes were obtained fraudulently.

Limitation of Liability

GIFT CARDS ARE PROVIDED ON AN 'AS IS' BASIS, AND ANDALOU NATURALS DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE GIFT CARDS, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANDALOU NATURALS AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT THAT YOUR GIFT CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED. ANDALOU NATURALS AND ITS AFFILIATES AND ITS VENDORS SHALL NOT BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM THE GIFT CARDS OR USE OF SUCH GIFT CARDS. IN THE EVENT THAT ANDALOU NATURALS OR ITS AFFILIATES ARE FOUND LIABLE TO YOU, YOUR SOLE REMEDY WILL BE TO RECOVER ACTUAL AND DIRECT DAMAGES WHICH SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR GIFT CARD. CERTAIN PROVISIONS OF THE FOREGOING PARAGRAPH MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW.

Dispute Resolution & Applicable Law

In the event that our Customer Service team is unable to resolve your concern, any disputes arising out of your purchase or use of the Gift Cards or these Terms will be resolved entirely through binding individual arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this agreement.

Note: There is no judge or jury in arbitration, no class action, and court review of an arbitration award is limited. An arbitrator, however, can award on an individual basis the same damages and relief as a court, including injunctive and declaratory relief or statutory damages, and must follow these Terms as a court would.

We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other. In addition, we both agree that we each may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA OR JAMS RULES AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR ANDALOU NATURALS WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Applicable Law

The law applicable to the interpretation and construction of these Terms shall be the Federal Arbitration Act, applicable federal laws and the laws of the State of California, USA, without regard to principles of conflict of laws, but subject to the Federal Arbitration Act and other federal law relating to the arbitrability of claims. You agree that all matters relating to the Gift Cards or use of the Gift Cards, including all disputes, will be governed by the laws of the United States and by the laws of the State of Washington.

General Terms

We reserve the right to make changes to these Terms at any time and will provide notice of such changes if or as required by law. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.